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How to Order.
We strive to make ordering at MYREELS.COM as quick and easy as possible. You've
browsed our collections or use Search to find desired product. Checkout is even
easier. When you've found a product, click on the item name or image.
1)
Add to Cart
You are now on the product information page. Here, you can choose the
color, size and other attributes of the product. When you are finished, click
the "Add to Cart" button.
2)Review order:
You are now on the Order Summary page. Here, you can review all the items you have placed in your bag and information about each item. You can make some changes to your order here, quantity for individual items or remove an item from your bag. (If you make any changes to your order, click the UPDATE button to see your revised total. If you are finished selecting items, click the Checkout button.
3) Log in
You are now on the Login page. MYREELS uses passwords to provide secure transactions for its customers. If you are a registered customer, enter your email address and password and click Submit. If you are a new customer, please register now.
4) Ship To Information
You are now in Ship to page. Here you need to specify where you want us to ship
your order. "Save As" field is a nickname you give to ship to address.
This helps to track multiple ship to addresses.
(Note: "Save as" can be any word, phrase and/ or numbers)
4) Shipment Summary
You are now on the "Shipment Summary" page. Here, you can review your
total order and select shipping method.
Directions:
1. Select a Carrier
2. Select a Carrier Method
3. Payment Method
5) Payment Information
You are now on the Payment Information page. Here, you can review your total order for accuracy and make any last-minute changes. The last step is entering your credit card. When you are finished, click Complete Order.
6) Confirm your order
You are now on the Order Confirmation page. This page gives you a summary of the order, including your order number.
Privacy Policy
MYREELS.COM values the privacy of our partners
and customers. WE DO NOT SELL ANY PERSONAL INFORMATION
TO OTHER COMPANIES. In keeping to the highest Web standards,
we would like to detail what information we use, and
how we use it:
Server Logs
The Web server does log your IP address in standard
server logs. We use your IP address to measure the number
of visits, average time spent on the site, pages viewed,
etc. We use this information to measure the use of our
site and to improve the content of our site.
Cookies
If you are a member of MYREELS.COM, our site uses cookies
to save your password so you don't have to re-enter
it each time you change Web pages. We may also use cookies
to keep track of which shopping cart belongs to you.
WE DO NOT BELONG TO ANY GROUPS THAT TRACK USERS ACROSS
WEB SITES.
Contact and Personal Information
We require information for shipping and billing products
also to help us provide our customers with the best
customer service and with valuable information regarding
relevant products and services. If we do use this information
for promotional purposes, we would get explicit permission
first. Without explicit permission, we will not use
any addresses gathered through our store except for
order processing.
If we do use mailing lists for advertising or promotional
purposes, we will always have a clear mechanism for
you to remove yourself from future mailings.
Compliance with the Children's Online Privacy Protection
Act (COPPA): MYREELS.COM DOES NOT KNOWINGLY COLLECT
THE PERSONAL INFORMATION OF PERSONS UNDER THE AGE OF
18. If MYREELS.COM learns of any personal information
collected of persons under the age of 18, it will immediately
be deleted.
Other Sites
This site contains links to other sites. MYREELS.COM
is not responsible for the privacy practices or the
content of such Web sites.
If you have any questions about this privacy statement,
the practices of this site, or your dealings with this
Web site, you can contact:
MYREELS.COM
P.O. Box 83994
Lincoln, NE 68501
info@myreels.com
Payment
We accept the following forms of payment for your online
purchases:
• Visa
• MasterCard
• Discover
• American Express
We will ship the product after we receive your money
order, cashiers check.
You will be informed immediately if your credit card
is declined.
And your order will NOT be sent unless the credit card
number you entered is authorized.
TAX
MYREELS.COM does not charge sales tax except for Nebraska
shipping addresses. However, NEBRASKA residents may
enjoy a lower shipping cost due to shorter distances.
• The current tax rate for NE residents
is 7%.
SHIPPING
After successfully processing your order, your item(s)
will be shipped within 2-3 days from manufacturer’s
building. MYREELS.COM
will provide you with UPS tracking
number after shippment of product(s).
You can track your shipments at UPS.COM
with the tracking information supplied to you by e-mail.
WARRANTY
All items come with a warranty against manufacturer
defect or failure for a period of one year to three
years from the date of your purchase, depending on the
manufacturer. This warranty covers replacement or repair
of the product with the same product.
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Warranty
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| Auto Rewind Garden Hose Reels |
2 Years |
| Steel Construction Reels: |
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| Garden Hose Reels |
2 Years |
| Air Hose Reels |
3 Years |
| Power Wash Hose Reels |
1 Years |
| Oxy-Acetylene Hose Reels |
2 Years |
| Utility Reels |
3 Years |
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Warranty is void if serial tags, receiving numbers,
product stickers, or manufacturer seals have been removed,
altered or tampered with.
Warranty is void due to mishandling, improper use, or
defacing of the product.
Products damaged due to improper or inadequate packaging
when returned are not granted warranty coverage. There
is no charge for repairing products covered by warranty
apart from shipping costs.
To arrange to have goods repaired under warranty you
need to contact the manufacturer's warranty department
with the product number and serial number. You will
need to give a product description and outline the problem.
MYREELS.COM accepts no responsibility for loss or damage
occurring in transit.
Return Policy
We offer an unconditional 30 day money back guarantee
on all our products.
A restocking fee up to 20% may be applied to any item that you are returning to MYREELS.COM. The restocking fee only applies to selected items, not all returned items would be charged a restocking fee. The restocking fee is a percentage of the total purchase price of an item. All the refuse packages are subject to be charge 15% restocking fee.
Refunds will be credited back to the credit card with
which you ordered the product, and you will receive
notification once the transaction has occurred.
If the product you receive is not what you ordered you
must contact us upon recognizing the error so that we
can replace the item in a timely manner.
If the product has a manufacturing defect please let
us know right away since you are entitled to a defect
free product. We will identify the problem and send
you a replacement. Do not attempt to fix the item yourself.
You may cause unintended damage which will void the
warranty.
We do not accept returns after 30 days. We do not accept
returns without a RGA number as instructed below.
If you have any questions, please contact MYREELS.COM by clicking on the "Contact Us" link on the navigation bar at the top-left of any MYREELS.COM page.
Return Procedures
Complete RGA Request form within 15 days
of receiving the product to get a RGA number. Please
do not mail back the product without receiving a RGA
number. You will be provided with instructions as to
how to ship back the unwanted merchandise.
All returns must be in a fully resellable condition
- including all packaging and package inserts. If in "open box" condition a repackaging fee may
be assessed.
You must ship the item within 2 business days after
receiving the RGA number.
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