› How do I know if my order got thru?
› How do I return a product?
› Is there an outlet near my location to purchase your product?
› How much does it cost to ship an item where I live?
› Are replacement parts available?
› Do you accept purchase orders?
› Can I obtain a volume discount?
› Do you charge for packaging and handling?
› What is the difference between Red and Red Baron colors?
› Where are the reels made?
› Privacy Policy
› Payment
› Tax
› Shipping
› Warranty
› Return Policy
How do I know if my order got thru?
At the end of your ordering process, you will be given an order number, that is the indication that your order went thru.
How do I return a product?
[Click Here]
Are replacement parts available?
Yes replacement parts are available directly from MYREELS.COM.
Do you accept purchase orders?
No.
Can I obtain a volume discount?
No. Do you charge for packaging and handling?
No. We charge shipping only.
What is the difference between Red and Red Baron colors?
Red - Tomato Red
Red Baron - True fire engine red.
Where are the reels made?
Lincoln, Nebraska USA
Is there an outlet near my location to purchase your product?
Unfortunately we do not have an outlet network. We offer our quality hose reels and other products online only.
How much does it cost to ship an item where I live?
In order to show detailed shipping information, please add the item you like to shopping cart and click "Estimated Shipping" button on the next page. |
› Issues with Auto-Rewind ReelSmart® Garden Hose Reels.
› Do reels include hoses?
› I was interested in the PW134-RR reel. I know that the inlet hose is not included. Is the Swivel inclued? If so what type of conection is needed on the inlet hose(male or female)?
› Why would I want a perpendicular hose reel?
› Why would I want a parallel hose reel?
› How to empty ( get all water out ) the garden hose reel for winter?
› What are the differences between the RR and PD series?
› How long is the inlet hose?
› What is the composition of the hoses? The fittings? The reels?
› How does automatic hose reel rewind work?
› Are garden fittings standard sizes?
› How do I mount the reel properly to my wood siding?
› How to attach garden hose reels to Vinyl Siding?
› Do you make a 24" on center stud mounting plate for your PD Series; my Garage is 24" on center?
› How do I mount the wall mount hose reel properly to brick or stone?
› How much does a reel weigh full of hose and water hanging on my house?
› What gauge steel are the reels made of?
› What is the difference between the parallel (PL) and the perpendicular (PD) reels?
› How are the reels finished?
› I recently bought the PL series. I need to buy the wall plate mounting hardware (screws).
What size and type screw do you recommend?
› Can the bracket on your Rapid Reel Parallel Mount be placed vertically instead of horizontally?
› My Auto Rewind Garden Hose reel is leaking water, what do I do?
Issues with Auto-Rewind ReelSmart® Garden Hose Reels.
If you purchased your hose reel more then 30 days ago, please contact manufacturer by dialing (866) 493-7638 or by visiting Hydro-Industries website.
Do reels include hoses?
Manual rewind hose reels do not come full of hose, some auto rewind hose reels however do come with hose. Manual rewind hose reels; include the 4' inlet hose to connect the reel to the water faucet, source.
I was interested in the PW134-RR reel. I know that the inlet hose is not included. Is the Swivel inclued? If so what type of conection is needed on the inlet hose(male or female)?
The swivel is included, and has a 3/8" Female NPT fitting. You will want a jumper hose that has a 3/8" Male NPT fitting to connect to the brass swivel. The other end of the hose should match the fitting on the pressure washer itself (3/8" or 22mm typically).
Why would I want a perpendicular hose reel?
The perpendicular reel is designed to mount to the building and have hose pull out perpendicular to (away from) the building. A nice additional feature of the PD reel is that you can mount it for either right or left hand operation.
Why would I want a parallel hose reel?
The parallel reel is designed to mount to the building and have hose pull out parallel to (along side) the building.
How to empty ( get all water out ) the garden hose reel for winter?
Simply disconnect the inlet hose from the water spigot, and open any spray nozzle, or remove it from the hose. The water will slowly drain out of the hose. You may also pull your hose off of the reel, and wind it back in at this point to help displace some of the water in the hose. Most of the water will drain out, however you may still have some residual water in the hose.
What are the differences between the RR and PD series?
The RR series reels mount with a 3 1/2" square plate that is permanently welded to the reel. All the weight is concentrated in this 3 1/2" square hole pattern. The PD series reels mount with a wall plate that is drilled to fit 16" stud walls. This more evenly dispersed the weight of the reel across a larger area for a more secure mounting. Also, the PD reel can be removed from the wall plate for winter storage. The RR series would have to be completely unbolted to be stored, leaving holes in the building. How long is the inlet hose?
4 feet
What is the composition of the hoses? The fittings? The reels?
Hoses are EPDM rubber with spiral synthetic yarn reinforcement. Fittings are all solid brass.
How does automatic hose reel rewind work?
Auto rewind garden hose reels features
Are garden fittings standard sizes?
Yes all fittings on the garden hose reels are standard 5/8" garden hose
fittings.
How do I mount the wall mount hose reel properly to my wood siding?
If mounting through siding or any wood frame wall, you should always mount to the studs. You will have to use a stud finder, or other means to locate the studs. Our wall plates are pierced at 16" centers. 2-1/2" x 5/16" Lag screws are preferable. Be sure to use a 1/8" or 5/32" drill bit to make pilot holes for the lag screws. Do you make a 24" on center stud mounting plate for your PD Series; my Garage is 24" on center?
You would have to use a 2001.040 stud wall plate, and then an RR series reel, which would pull off Perpendicular to the wall.
Stud Wall Plate Dimensions
http://www.myreels.com/dimensions/2001.040.pdf
Stud Wall Plate
http://www.myreels.com/detail.aspx?ID=331
RR Series
http://www.myreels.com/gardenrr.aspx
How do I mount the reel properly to brick or stone?
We will refer you to the Brick Industry Association technical note 44A. You may be able to access it from the web at http://www.brickinfo.org/pdfs/44a.pdf. It appears for most applications a "Sleeve Anchor" (figure 6) attached to either mortar or brick will do. We would suggest a 1/4" Sleeve Anchor installed in the mortar. It would be best if you were able to put one in each of the six holes. The reel would be considered a "heavy" "fixture weight" in Table #1. How much does a reel weigh full of hose and water hanging on my house?
GH164-PL & GH164-PD weigh 50 pounds with water
What gauge steel are the reels made of?
7-16 gauge steel used on garden hose reels
What is the difference between the parallel (PL) and the perpendicular (PD) reels?
A Standard Wall Reel positions your garden hose so it pulls perpendicular (PD), or away from, the wall. A Side Wall Reel positions your garden hose so it pulls parallel (PL), or along the side, of the wall. These directional options give you flexibility of use.
How are the reels finished?
All finishes consist of a TGIC polyester powder-coat paint, which is baked on to the steel at 400 degrees for years of service.
I recently bought the PL series. I need to buy the wall plate mounting hardware (screws). What size and type screw do you recommend?
We will refer you to the Brick Industry Association technical note 44A. You may be able to access it from the web at http://www.brickinfo.org/pdfs/44a.pdf. It appears for most applications a "Sleeve Anchor" (figure 6) attached to either mortar or brick will do. We would suggest a 1/4" Sleeve Anchor installed in the mortar. It would be best if you were able to put one in each of the six holes. The reel would be considered a "heavy" "fixture weight" in Table #1.
Can the bracket on your Rapid Reel Parallel Mount be placed vertically instead of horizontally?
The PL series reels could be mounted vertically ONLY if the customer also purchases the LOCK BAR. The LOCK BAR must be in place to hold the reel in the slots otherwise it will slide out in a vertical mount application.
My Auto Rewind Garden Hose reel is leaking water, what do I do?
Please contact the manufacturer by visiting "Hydro-Industries" |